WE HELP YOU
Build Better
Products, Faster

Take your digital experience to the next level

WHO WE ARE

We specialise in delivering industry-leading digital solutions to empower businesses in optimising their digital experience.

At Open Reply, we take a consultative approach to understanding and activating our clients' vision, strategy, and aspirations. We believe in partnering closely with our clients to design bespoke solutions tailored to their short, medium, and long-term goals, driving tangible business value every step of the way. Our solutions are designed to scale, flex, and adapt to our clients' ever-evolving customer needs.

From user experience design to customer-centric engineering, we bring products and digital experiences to life across all platforms. With our expertise, we help our clients truly understand and build meaningful relationships with their customers, leveraging the power of best-of-breed technologies to achieve unparalleled success.


WHAT WE DO

Learn how we help build better products faster through our innovative solutions and unparalleled expertise. 

UX/UI design

Through meticulous research and analysis, we gain profound insights into the needs, preferences, and pain points of your audience. By understanding their behaviors and motivations, we're able to anticipate their needs and deliver solutions that exceed their expectations.

Our Services:

  • User Research: Uncover deep insights into your audience's needs and desires.
  • Competitive Analysis: Gain a strategic edge by understanding your competition.
  • User Personas: Develop rich profiles to guide targeted design decisions.
  • UX & UI Design: Craft seamless experiences that captivate and convert.
  • Interactive Prototyping: Bring concepts to life for rapid iteration and validation.
  • Usability Testing: Ensure your product resonates through rigorous evaluation.

Open Source Engineering

We understand that in today's rapidly changing landscape, having a digital presence that is both agile and robust is essential for sustained success. That's why we're dedicated to being your technology partner, fostering open-source technology to build products that exceed your expectations.

Our Services:

    • Web Development Based on MACH Principles: Embrace modern architecture with Microservices, API-first, Cloud-native, and Headless technologies for agile and efficient development.
    • CMS and DXP Implementation: Unlock the power of Content Management Systems (CMS) and Digital Experience Platforms (DXP) to create immersive customer experiences, including robust e-commerce capabilities.
    • Integrations with Legacy Applications: Seamlessly connect your new digital solutions with existing legacy systems, ensuring smooth operations and maximising efficiency.
    • Testing and QA: Guarantee the reliability, performance, and security of your digital products through comprehensive testing and quality assurance protocols.
    • Training Sessions on How to Use and Manage the Product Effectively: Empower your team with the knowledge and skills needed to effectively utilise and manage your digital products, maximising their potential and driving success.

    Delivery Management

    As a committed partner, we will support you in overcoming your business challenges, seizing new opportunities, and achieving your ambitious goals. In addition to offering end-top-end solutions, we provide business and project peace of mind. From the initial consultation through ongoing support, our team is dedicated to providing you with the essential tools, resources, and expertise needed to fulfil your aspirations.

    Our Services:

    • Agile Project Management: Embrace flexibility and adaptability with our agile project management approach, ensuring that your projects stay on track and deliver value at every iteration.
    • Project Recovery: When challenges arise, we're here to help you navigate through them. Our team specialises in project recovery, turning setbacks into opportunities for growth and success.
    • Delivery Governance: With our robust delivery governance framework, we ensure that your projects are executed efficiently, meeting deadlines, and exceeding expectations while maintaining quality and compliance standards.

    Salesforce Solutions

    We recognise that every business possesses its own unique blend of challenges and opportunities. Therefore, we're deeply committed to collaborating closely with you to discern your specific needs and unleash the full power of Salesforce. Together, we'll chart a course towards unparalleled success in today's fiercely competitive landscape.

    Our Services:

      • Strategic Consulting: Collaborate with our experienced consultants to develop a roadmap tailored to your business goals, ensuring optimal Salesforce implementation.
      • Strategic Digital Transformation: Seamlessly transition your business processes into the digital age with our strategic approach to Salesforce implementation.
      • Salesforce Project Delivery: From conception to execution, our team ensures the successful delivery of your Salesforce projects, on time and within budget.
      • Tailored Business Solutions / Industry Specific Salesforce Solutions: Leverage our expertise to develop custom Salesforce solutions specifically designed for your industry, maximising efficiency and effectiveness.
      • Salesforce Integrations: Integrate Salesforce seamlessly with your existing systems to streamline operations and enhance productivity across your organisation.
      • Digital Experiences: Create immersive digital experiences for your customers and employees alike, driving engagement and loyalty.
      • AI, Data and Analytics: Harness the power of AI, data, and analytics within the Salesforce ecosystem to gain valuable insights and make informed decisions.
      • Data Migration and Modernisation: Ensure a smooth transition to Salesforce with our comprehensive data migration and modernisation services, preserving the integrity and security of your data assets.

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      UX/UI Design

      Service

      USING USER RESEARCH FOR CUSTOMER CENTRIC DECISION MAKING

      By conducting user research, digital businesses gain a deeper understanding of their target audience, enabling them to tailor their products, services, and user experience accordingly. This knowledge empowers businesses to optimise their websites for better usability, enhance customer satisfaction, and ultimately drive growth.  

      Harness the transformative power of AI 0

      Harness the transformative power of AI

      Service

      Harness the transformative power of AI

      Elevate your business performance with our suite of AI tools and strategies and integrate seamlessly into your existing platforms, or let us help you with our tailored workshops.

      CPQ Jump Start 0

      Salesforce Solutions

      Service

      CPQ Jump Start

      Get up and running with Salesforce CPQ in just 8 weeks! Supercharge sales and increase your ROI using our tried-and-tested accelerator to deliver more quotes with greater accuracy and speed.

      USING AN AI AGENT TO ACCELERATE  COPYWRITING 0

      COPYWRITING

      Service

      USING AN AI AGENT TO ACCELERATE COPYWRITING

      Eliminate the need for iterations with copywriting through the use of a powerful AI Agent whilst retaining your brand identity.

      FREE YOUR AGILE DEVELOPMENT FROM LEGACY CONSTRAINTS 0

      Open Source Engineering

      Service

      FREE YOUR AGILE DEVELOPMENT FROM LEGACY CONSTRAINTS

      Speed up time to market and slash development costs by decoupling back-end systems from front-end applications. Our approach preserves your legacy systems by implementing a robust integration layer.

      Empower Success Reply & Salesforce  Partnership 0

      Salesforce

      Partnership

      Empower Success: Reply & Salesforce
      Partnership

      With over 18 years of experience, we at Reply proudly stand as a global presence with a team of 200+ dedicated Salesforce experts. Having successfully delivered 400+ projects across multiple clouds, we're honored to hold an outstanding average rating of 4.9 on Salesforce AppExchange. 

      WE ARE LIFERAYPLATINUM PARTNERS 0

      DXP

      Partnership

      WE ARE LIFERAY
      PLATINUM PARTNERS

      We are partnering with Liferay, a market-leading solution consistently recognised as a Gartner Magic Quadrant Leader in Digital Experience Platforms. A Digital Experience Platform (DXP) is a comprehensive solution that extends normal content management systems (CMS) with an array of advanced features like e-commerce and personalised content delivery.  

      MONSOON & ACCESSORIZE

      Case Study

      Development to mobile and tablet E-commerce

      Monsoon & Accessorize have chose Open Reply to spearhead the design and development of their mobile e-commerce platform, with the aim of substantially boosting online sales. 

      Development to mobile and tablet E-commerce 0
      Brand & UX/UI guidelines  0

      Vodafone Business

      Case Study

      Brand & UX/UI guidelines

      Vodafone Business selected Open Reply as a trusted partner, delivering comprehensive Design services that include User Experience (UX), User Interaction (UI) and digital Customer Experience (CX). 

      Virgin Media O2

      Case Study

      Website and eCommerce Enhancements

      Virgin Media O2 partnered with Open Reply to provide end-to-end services encompassing UI design, engineering, and delivery management for their online sales channel.  

      Website and eCommerce Enhancements
 0
      Grocery Mobile Shopping
 0

      Sainsbury's

      Case Study

      Grocery Mobile Shopping

      Sainsbury’s selected Reply as a supplier capable of overseeing the development and enhancement of current functionalities within the Sainsbury's grocery mobile application.

      UX & Mobile App Development   0

      BBC

      Case Study

      UX & Mobile App Development

      The BBC with Open Reply to create the BBC Bitesize app, an educational app for children within the UK. We were entrusted to create a mobile app that was interactive in nature, encouraged continuous engagement, and is considered a go to means to study on the go.

      E-Commerce and System integrations 0

      Berry Bros & Rudd

      Case Study

      E-Commerce and System integrations

      Berry Bros. & Rudd chose Open Reply design and engineering services to build a great customer experience and to maintain the brand's reputation for high-touch, trustworthy service.

      SOME OF OUR CLIENTS

      Open Reply UK has worked with the following clients on completed or on-going active projects.

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      OPEN REPLY


      UNITED KINGDOM

      London

      2nd Floor, Nova South
      160 Victoria Street
      Westminster, London
      SW1E 5LB
      Tel: 020 7730 6000

      GERMANY

      Bremen

      Konsul-Smidt-Straße 12
      28217 Bremen

      ITALY

      Milan

      Via Castellanza, 11
      20151 Milan

      Rome

      Via del Giorgione, 59
      00147 Rome